This Privacy Policy provides an overview of the personal information Cigar Hub (“we”, “our”, or “us”) collects, how we use this information, with whom we share it, and the choices you have in connection with this.
APPLICABILITY
This Privacy Policy applies to the CigarHub.com website at www.CigarHub.com (the “Website”), your communications with us, and any in-person interactions (collectively, the “Services”).
INFORMATION COLLECTION AND USE
Through your use of our Services, we collect personal information from you directly and automatically as outlined below.
A. Information Collected From You
We collect personal information from you when you:
Contact us: When you contact us or chat with us through the chat function on our website, we collect from you your identifiers (name, telephone number, email address) and any other information you choose to include in your correspondence. We use this personal information to respond to your questions or inquiries, troubleshoot where necessary, and address any issues you may have.
Create an account: To create an account, we collect from you your identifiers (name, date of birth, email address) and your selected password. We use this personal information to verify your age as required by applicable law to sell you tobacco products, create and manage your account, enroll you into the rewards program, and to provide access to certain features of our Website. If you elect to, we will also use this personal information to send you exclusive deals and promotions we feel may be of interest to you. You may unsubscribe at any time by clicking the unsubscribe link in each email.
Make a purchase: When you make a purchase, we will collect from you your identifiers (name, email address, physical address) and payment information (payment card number, expiration date, and CVV). We use this personal information to process your purchase and to manage and fulfill your purchase. If you checkout as a guest, we will also collect from you your date of birth as required by applicable law to sell you tobacco products. We will also use your e-mail address to send you emails regarding order confirmations, your payment for those products, and the shipping of the products. When you make a purchase, we also collect and maintain commercial information about you, such as products purchased, obtained, or considered, and purchasing and consuming tendencies.
Make a return: To make a return, we collect from you your identifiers (name, email address, telephone number, and shipping address). We use this personal information to manage your return and refund.
Start a purchase: If you leave unpurchased items in your cart, we will also use your identifiers (email address) to send you reminder emails about the item(s) in your cart. We also utilize a provider that has the capability to server reminder emails to consumers who did not finish typing their email address via predictive cookies. If you do not complete your purchase, we will also use this personal information to send you abandoned cart emails.
Subscribe to Cigar Hub deals: If you subscribe to our newsletter, we collect from you your email address to fulfill your request to receive deals from us. You may unsubscribe at any time by clicking the unsubscribe link in each email.
CigarHub.com may also use the personal information collected for the above purposes to comply with the law and for other limited circumstances as described in INFORMATION SHARING.
B. Information Collected From Third-Party Sources
We collect personal information from the following third-party sources:
In order to adhere to FDA regulations and for the safety of our customers we do not sell to anyone under the age of twenty-one (21). We use a third-party provider to verify that you are twenty-one (21) and over. In doing so, we receive confirmation of the identifiers (name, date of birth) you have provided to us.
We use a third-party vendor to verify the legitimacy of purchases and for retail fraud investigative purposes. In doing so, we may receive your identifiers (name, physical address, date of birth) and protected classifications (criminal history) to facilitate the verification and/or investigation.
We purchase marketing leads that contain identifiers (email address or physical address) to send you marketing communications we feel may be of interest to you.
C. Information Collected From Cookies
In addition to the personal information you provide, we also collect information automatically via cookies as you use the Website. This information includes the following internet and other electronic network activity information:
Usage information: We use necessary, functional, analytics, and advertising cookies to collect information about your interaction with the Website, such as your time of visit to the Website, pages visited, actions taken, how much time you spend on each page, and frequency of access. We use this personal information to: (i) conduct analytics to improve the Website; (ii) serve interest-based online advertising and measure the effectiveness of our advertising campaigns; (iii) enhance user experience; (iv) prevent fraudulent use of the Website; and (v) diagnose and repair errors.
Location information: We use necessary, functional, analytics, and advertising cookies to collect information about your location, which may be determined by your IP address. We use this personal information to: (i) conduct analytics to improve the Website; (ii) serve interest-based online advertising and measure the effectiveness of our advertising campaigns; (iii) enhance user experience; (iv) prevent fraudulent use of the Website; and (v) diagnose and repair errors.
Device information: We use necessary, functional, analytics, and advertising cookies to collect certain information about the device you use to access our Website, such as browser type, browser language, hardware model, operating system, and your preferences. We use this personal information to: (i) conduct analytics to improve the Website; (ii) serve interest-based online advertising and measure the effectiveness of our advertising campaigns; (iii) enhance user experience; (iv) prevent fraudulent use of the Website; and (v) diagnose and repair errors.
To learn more about the cookies we use on our Website and how to control the information collected about you from cookies, please visit our cookie management platform. In general, to disable cookies and limit the collection and use of information through them, you can set your browser to refuse cookies or indicate when a cookie is being sent. If you change computers or browsers, use multiple computers or browsers, or delete your cookies, you may need to repeat this process for each computer and each browser. To opt-out of interest based advertising generally or to learn more about the use of this information, you can visit the Network Advertising Initiative or the Digital Advertising Alliance.
Google Analytics: To conduct analytics, we use Google Analytics. Google Analytics may set cookies on your browser, or read cookies that are already there. Google Analytics may also receive information about you from applications you have downloaded that partner with Google. The Google Analytics Terms of Use and Privacy Policy describe how Google may use and share the information collected by Google Analytics. To prevent your data from being used by Google Analytics, you can download the Google Analytics opt-out browser add-on.
INFORMATION SHARING
Cigar Hub will share the personal information identified in this Privacy Policy in the following instances:
Within Cigar Hub: We share your personal information within Cigar Hub in order to efficiently carry out and improve our business and to the extent permitted by law. We may also share your personal information with Cigar Hub affiliates and subsidiaries for marketing purposes. To opt-out of sharing for marketing purposes, please visit Do Not Sell My Personal Information [click website footer “Do Not Sell My Personal Information”]
For legal purposes: We will share your personal information where we are legally required to do so, such as in response to court orders, law enforcement or legal process, including for national security purposes; to establish, protect, or exercise our legal rights; as required to enforce our terms of use or other contracts; to defend against legal claims or demands; to detect, investigate, prevent, or take action against illegal activities, fraud, or situations involving potential threats to the rights, property, or personal safety of any person; or to comply with the requirements of any applicable law.
With service providers: In the preceding twelve (12) months, we have disclosed your
personal identifiers, payment information, and internet and other electronic network activity information
to our service providers that assist us in providing our Services. These service providers include our IT support, payment processor, age verification vendor, fraud investigation vendor, rewards vendor, customer data platform, printing company, shipping provider, email vendor, customer support, and tax provider.
With IT: In the preceding twelve (12) months, we have disclosed your internet and other electronic network activity information to our IT support to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, identify and repair Website errors, and to update, maintain, and improve the Website.
For a sale:
Cigar Hub uses certain analytics and advertising cookies on its Website. These cookies collect your internet and other electronic network activity information and share it with the data analytics and advertising partners that provide them. This use of your personal information may be considered a sale under the California Consumer Privacy Act. To opt-out of these cookies, visit our cookie management platform.
Cigar Hub shares your identifiers with its subsidiaries and affiliates for marketing purposes. You can opt-out of this sharing by visiting Do Not Sell My Personal Information [click website footer “Do Not Sell My Personal Information”].
CORRECT OR VIEW YOUR PERSONAL INFORMATION
You may access your Cigar Hub account to correct or view certain personal information of yours in our possession and which is associated with your account.
MARKETING EMAILS
You may opt-out of receiving marketing emails from Cigar Hub by clicking the “unsubscribe” link provided with each email. Please note that Cigar Hub will continue to send you emails necessary to the Services, your account, your purchase, or any assistance you request.
DO NOT TRACK
We do not support Do Not Track (DNT). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
INFORMATION SECURITY
We implement and maintain reasonable security measures, such as encryption and access controls, to protect the personal information we collect and maintain. However, no security measure or modality of data transmission over the Internet is 100% secure and we are unable to guarantee the absolute security of the information we have collected from you.
AGE RESTRICTION
The Services are not intended for individuals under the age of twenty-one (21). If we learn we have collected or received personal information from an individual under twenty-one (21) years of age, we will delete that information. If you believe we might have any information from an individual under twenty-one (21) years of age, please contact us at [email protected].
CHANGES TO THIS PRIVACY POLICY
We may change this Privacy Policy from time to time. We will post the changes to this page and will indicate the date the changes go into effect. We encourage you to review our Privacy Policy to stay informed. If we make changes that materially affect your privacy rights, we will notify you with a prominent post on our Website and obtain your consent, if required.
CONTACT
If you have any questions about this Privacy Policy, please contact us at [email protected].
